Privacy Policy
Ainomiq B.V. · The Netherlands
Who we are
Ainomiq Reply is operated by Ainomiq B.V., a company based in the Netherlands. We provide an AI assistant that answers customer messages on a business's own WhatsApp number.
What we process
For each connected business we process: the WhatsApp messages sent to that business, the contact's WhatsApp ID and display name, the knowledge base content the business provides, and an encrypted access token used to send replies on the business's behalf.
How we use it
Messages are used solely to generate support replies grounded in the business's own knowledge base, and to allow a human agent to take over. We do not use customer messages to train third-party models.
Security & residency
Access tokens and personal data are encrypted at rest. Data is stored in the EU and isolated per business (tenant). We never log full tokens or secrets.
Your rights
Businesses can delete their knowledge base and connection at any time from the dashboard. To request deletion of conversation data, contact privacy@ainomiq.com. We honor access and erasure requests under GDPR.
Contact
Questions about this policy: privacy@ainomiq.com.