Data requests and deletion
Ainomiq B.V. · Brederodestraat 10 B, 1054 MT Amsterdam · KvK 42032616
Your data is yours
This page explains the controls available to business owners and how to request access, correction, portability or deletion of personal data. If you contacted a business through WhatsApp, that business is usually the controller of the conversation and should receive your request first. We can help the business fulfil its request.
Delete your knowledge and connection
Sign in as a business owner and open Settings. There you can delete your knowledge base and disconnect your WhatsApp number. Removing the connection deletes the encrypted access token we hold for it.
Delete conversation data
In Settings, use the "Delete conversation data" action to erase the conversations, messages, and handoff records stored for your business from the active application. This cannot be undone in the dashboard. You can also email privacy@ainomiq.com and we will action the request.
Delete your whole account
Business owners can use "Delete account" in Settings to remove a business without billing records. After the action completes, its knowledge, conversations, connection and administrative audit records are removed from the active application. User accounts with access to another business remain available for that other business. If billing records exist, direct account or business deletion is blocked pending a review, including after a subscription has been cancelled. Email info@ainomiq.com to request that review. A deletion request does not itself cancel billing; manage your plan in Settings or ask us for help.
Access and other data requests
Email privacy@ainomiq.com with the account email, business name and the type of request. Do not send passwords or access tokens. We may need information to verify your identity and authority before disclosing or deleting data. A request to obtain account data is separate from the dashboard's conversation deletion controls.
Scope and timing
Dashboard deletions remove the selected records from the active application after the action completes. Copies held by WhatsApp contacts and records held independently by payment or messaging providers are outside that action. For requests by email, we respond without undue delay and normally within one month. If a lawful extension is needed because a request is complex or there are several requests, we explain why within that first month. We also explain any records that cannot be erased because a legal exception applies.
Contact
Any questions about deleting your data: privacy@ainomiq.com.